Refund Policy / Customer Care

Ordering Online: All standard orders are processed the next business day (Monday – Friday with the exceptions of all major holidays) pending payment authorization. All orders are checked for quality before shipping, and ship the next day (excluding weekends).

Shipping: West Main Pearls ships via USPS Priority mail. You will receive a confirmation email with receipt and shipping information once your purchase has been successfully transmitted. For next day delivery, please contact West Main Pearls via phone or email to arrange. Purchases may only be shipped within the fifty states and the District of Columbia.

NOTE: Packages will require signatures for insurance purposes. Please ship your order to a place where someone will be able to sign for it.

Payment Options: West Main Pearls accepts all major credit cards!

Returns: If you are not fully satisfied with your purchase, you have fourteen (14) days to return item for an exchange or refund minus any shipping charges. You must contact West Main Pearls within the first seven days of receipt for it to be authorized (231) 526-7500. All Returns must be received in original form, condition, and packaging for store credit or refund. Please note that all returns and exchanges are subject to a quality control inspection before they are accepted. Altered or worn merchandise forfeits credit or refund. Special orders or sized merchandise may not be returned for either store credit or refund.

NOTE: WHEN SHIPPINGS ITEMS BACK, PLEASE ADDRESS TO:

WMP – Elizabeth Blair
115 West Main St.
Harbor Springs, MI 49740

*MAKE SURE TO HAVE NO MENTION OF PEARLS OR JEWELRY ON SHIPPING LABEL*

Questions about pearls? Visit the following links to answer any questions you may have regarding pearls.

http://www.elizabethblair.com/pearlquality.html

http://cpaa.org - Scroll over “Pearls” tab in top left corner to learn about pearl care, formation, types, origin, and valuation

Rather speak to an expert? Please call Elizabeth Blair Fine Pearls Monday – Friday 10-5pm EST and we would love talk to you about pearls!

West Main Pearls is a subsidiary of Elizabeth Blair Fine Pearls

*All sales are final on Specials*

*Color, Shape, & Size of pearls may vary slightly due to the nature of the product*